Help Center

We are always here to provide support and service

Frequently Asked Questions

Find answers to common questions about our services

How do I cancel my membership subscription?

You can click "Cancel Subscription" in the Membership Center, which takes effect immediately. We will stop service at the end of your subscription period without additional charges.

What if I forgot my password?

You can reset your password using the "Forgot Password" function on the login page. The system will send a reset link to your registered email address, and you can set a new password by clicking the link.

How can I contact the customer service team?

You can contact us through the contact information at the bottom of the page. During business hours (Monday to Friday, 9:00-18:00), we will respond to your questions within 2 hours.

What payment methods do you support?

We currently support major payment methods including Alipay, WeChat Pay, Visa, Mastercard, etc. You can choose your preferred payment method on the checkout page.

Service Policies

Our commitment to providing quality service

Refund Policy

We offer a 7-day no-questions-asked refund service, limited to first-time subscribers. If you are not satisfied with the service, please contact customer service to request a refund within 7 days of purchase.

Service Commitment

We are committed to providing professional and efficient support service to every user. All inquiries will be responded to within 24 hours, and technical issues will be resolved within 48 hours at the latest.

Privacy Protection

We strictly protect user privacy and will not disclose your personal information to any third party. All data transmission uses encryption technology to ensure your information security.

Contact Us

Get in touch with our support team

Email Support

Workday response time: Within 2 hours

support@example.com

WeChat Support

Scan the QR code to add customer service

Social Media

Still Need Help?

Our support team is ready to assist you with any questions you may have.

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